IT Technician / Regional

Cape Town

Ref: FC04459D

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IT Technician / Regional

[Cape Town] - Permanent

Ref: FC04459D

Our client requires the services of an IT Technician to:

  • Ensure all calls are handled with SLA.

  • Ensure adherence to all policies and procedures.

  • Organise shift patterns and resource levels within Region.

  • Conduct meetings where required with users, staff and vendors.

  • Identify improvements to Active Service Desk where required.

  • Manage and maintain site documentation.

  • Conduct regular management reporting.

  • Ensure all calls are logged into the Active Service Desk system and that call progress reports are appropriately recorded on the ticketing system.

  • Manage all calls that fall out of SLA by discussing with Helpdesk staff and escalating calls where necessary.

  • Available for out of hours support as required.

  • Manage customer complaints or enquiries.

  • Ensure all staff in region are performing in accordance with policies and procedures.

  • Ensure all calls are completed within agreed SLAs and escalate calls that cannot be completed.

  • Identify skills shortages on the Helpdesk and advise Service Manager of these instances.

  • Provide first and second line support to clients.

  • Able to provide Server support as required.

  • Installing , configuring and troubleshooting printers.

  • Active Directory Support and responsible for maintaining regional.

  • Responsible for server Backups within your region.

  • Network Patching and cabling support.

  • Remote support.

  • IP telephone Support.

  • Video Conference support.

  • Functional support and escalations for the clients IT staff.

The ideal candidate should have:

    Microsoft Certified in Windows ( MCSE ) Supervisor Skills Certification 4 years in a corporate environment, with 2 years in a similar role POSITION: Permanent role.

      COMMENCEMENT: As soon as possible.

      • Please send your comprehensive resume, 2 recent payslips and supporting documentation.

      • Only shortlisted candidates will be contacted.

      N.B: If you have not received a response from us within 14 days please consider your application for this role as not successful.

      • Full Circle offers a R2000-00 finder\'s fee for any candidates referred and successfully placed in a permanent role. A R1000-00 finder\'s fee for any candidates referred and successfully placed in a contract role with a duration of three months or more.

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