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Desktop Support Supervisor

Cape Town

Ref: FC04455D

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Desktop Support Supervisor

[Cape Town] - Permanent

Ref: FC04455D

Our client requires the services of a Desktop Support Supervisor to:

  • Manage the Technical teams user support activities.

  • Manage software/applications (programs) on all workstations (installation and deployment lifecycles).

  • Supervise and support the Technical team.

  • Ensure effective liaison and communication with all stakeholders.

  • Managing team of first Tier people.

The ideal candidate should have:

  • Sound decision-making skills, management of technical team, call escalation management and mentorship abilities.

  • Excellent communication skills in IT and business language.

  • Strong client liaison skills.

  • Ability to take responsibility and be decisive.

  • Good interpersonal and communication skills (written and verbal).

  • Ability to work independently as well as provide guidance and motivate team members.

  • Ability to work under pressure, maintain confidentiality and with adherence to deadlines.

  • Must be an analytical and innovative thinker with good problem solving skills.

  • A good command of English and Afrikaans (spoken and written).

  • Matric plus an MCITP or equivalent qualification.

  • Minimum of 3 years experience as a technician.

  • Extensive knowledge of Microsoft Office packages.

  • Extensive knowledge of setting up the relevant Operating Systems.

  • In-depth knowledge of maintaining hardware and software of computers and printers.

  • MCITP, A+ &

  • N+ certification, Full Windows OS support skill from Win XP to Current Windows OS, Extensive hardware support/diagnostic capability for HP, Dell and Apple Mac. Extensive MFP, Laser, inkjet diagnostic &

  • repair capabilities.

  • Microsoft Office Suite support skills, extended diagnostic/fault resolution and administration skills in the entire suite including Office 2003, 2007, 2010, 2013, Office for Mac (all versions) and Office365. Requirement also includes extensive support skill in the Outlook/Exchange mail client Environment.

  • Mobile device support on Apple IOS (IOS Ver 4 current), Android (all ver. to current). Good functional understanding of the OS relating to diagnostics/resolving mail-client and configuration issues.

  • Valid unendorsed drivers license (Code 8 minimum).

  • Windows Mobile OS working knowledge (Win CE 5.0/6.0, Windows Phone 7 &

  • 8).

  • Apple software support skills, Full Apple OS support skill including (but not limited to) application level to Parallels and VM Fusion virtual environment.

  • Apple Mac and Macbook hardware support skills.

  • Thermal printing and Barcode scanning equipment diagnostic skills.

  • Valid unendorsed passport.

POSITION: Permanent role.

    COMMENCEMENT: As soon as possible.

    • Please send your comprehensive resume, 2 recent payslips and supporting documentation.

    • Only shortlisted candidates will be contacted.

    N.B: If you have not received a response from us within 14 days please consider your application for this role as not successful.

    • Full Circle offers a R2000-00 finder\'s fee for any candidates referred and successfully placed in a permanent role. A R1000-00 finder\'s fee for any candidates referred and successfully placed in a contract role with a duration of three months or more.

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