ITO Systems Engineer


Ref: FC03969D

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ITO Systems Engineer

[Sandton] - Permanent

Ref: FC03969D

Our client seeks the services of an ITO Systems Engineer to:

  • Independent judgment is required to carry out assignments that have significant impact on business services or programs.

  • To determine appropriate courses of action.

  • Provide onsite or remote access diagnoses and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques.

  • Work well as a team player providing technical expertise and leadership in the various fields.

  • Follow process, policies and procedures as laid out.

  • Serve as a technical expert providing support to the other IT Technicians and ITO team in general.

  • Provisioning of servers according to strict guidelines with attention to detail and documentation.

  • Installation and upgrading of complex IT equipment, networks and systems.

  • Maintaining and documenting of all work performed as well as strict usage of the call logging systems to ensure open communication with the whole team.

  • Administer, implement, and provide technical support of applications and associated hardware utilizing a specialized set of diagnostic tools with elevated privileges.

  • Operation and administration of most of the IT systems used to manage, monitor and configure all the technical systems in the environment.

  • Manage access and security of systems in accordance with policies.

  • Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.

  • Develop structured diagrams for the specifications of technical systems, communication systems, servers, storage area networks, security or any other computer related hardware or software.

Develop and document configurations of the following: databases, servers, computers, security and network monitor systems, packaged programs, macros, utilities, and communication systems.

  • Deliver stable and responsive server, network, storage, and backup services and software development infrastructure.

  • Technical and structured testing of diagnostic tools and systems, often in conjunction with the testing team.

  • Willingness to be available to work after hours where necessary to minimize business downtime and resolve issues within maintenance window periods.

The ideal candidate should have:

  • Previous experience working with the relevant systems in use in the companys IT Environment.

  • Ability to accurately identify and assist in the resolution of IT issues, risks and problems.

  • Excellent verbal, written and technical presentation skills including diagramming in Visio.

  • Good ability to work as a team member and not in isolation.

  • Generate enthusiasm among team members.

  • Challenge others to develop as leaders while serving as a role model.

  • . Ability to effectively prioritise and execute tasks in a high-pressure environment

  • . Manage the process of innovative change

  • Understand complex IT systems and concepts as well as the implications of changes, upgrades and new project implementations.

  • Knowledge of and exposure to ITIL and COBIT, experience in implementation of these frameworks would be beneficial.

  • Seek and participate in development opportunities above and beyond required training.

  • Actively contribute to corporate knowledge base.

  • Possess significant knowledge of SANs, networks, blade infrastructures, Microsoft and Linux and SQL systems.

  • Resilience.

  • Flexibility.

  • Logical and analytical thinking.

  • Problem solving.

  • Delegation.

  • Understanding of urgency and prioritization of efforts.

  • Management.

  • Teamwork.

  • . Research

POSITION: Permanent Role.

    COMMENCEMENT: As soon as possible.

    • Please send your comprehensive resume, 2 recent payslips and supporting documentation.

    • Only shortlisted candidates will be contacted.

    N.B: If you have not received a response from us within 14 days please consider your application for this role as not successful.

    • Full Circle offers a R2000-00 finder\'s fee for any candidates referred and successfully placed in a permanent role. A R1000-00 finder\'s fee for any candidates referred and successfully placed in a contract role with a duration of three months or more

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